Privacy Policy

Privacy Policy

Last Updated: 26th March 2025

Introduction

The Okavango World Festival is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.okavangoworldfestival.com or interact with our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.

Data We Collect

We may collect and process the following types of personal data:

Information You Provide

• Name, email address, phone number
• Payment details (processed securely via third-party providers)
• Event preferences, feedback, and survey responses
• Membership applications and event registrations

Automatically Collected Data

• IP address, browser type, device information
• Cookies and tracking technologies
• Website usage data (pages visited, session duration)

Data from Third Parties

• Social media interactions
• Analytics providers (e.g., Google Analytics)

How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage event bookings, memberships, and services
• To communicate updates, confirmations, and promotional offers
• To improve our website, services, and customer experience
• To comply with legal obligations
• For internal analytics and market research

Legal Basis for Processing (GDPR Compliance)

Under GDPR, we rely on the following legal grounds:

• Consent
• Contractual necessity
• Legitimate interest
• Legal obligation

You may withdraw consent at any time by contacting us.

Data Sharing & Third Parties

We do not sell your personal data. However, we may share it with:

• Service Providers: Payment processors, email marketing tools, event management platforms
• Legal Authorities: If required by law
• Business Partners: Only with explicit consent

Cookies & Tracking Technologies

We use cookies to:

• Enhance user experience
• Analyze website traffic
• Deliver targeted ads

Data Retention

We retain personal data only as long as necessary for:

• Fulfilling event bookings
• Marketing purposes
• Legal compliance

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing

Data Security

We implement industry-standard measures, including:

• Encryption (SSL/TLS for online transactions)
• Secure servers and access controls
• Regular security audits

International Data Transfers

If data is transferred outside the EU/EEA, we ensure GDPR-compliant safeguards (e.g., Standard Contractual Clauses).

Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect children’s data without parental consent.

Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website.